Welcome, Windows Live OneCare subscribers

This is the place to learn how to use Windows Live OneCare, update your account, and get help when you need it.

Get started

Get to know Windows Live OneCare
Find out how to make the most of the protection and maintenance features in Windows Live OneCare in our Getting Started guide.

Tell us what you think
Let us know about your experience with Windows Live OneCare. We want to know what you like about it, what you think could be improved, how you use it, as well as any questions or opinions you have about computer maintenance and protection.

Find help
In our Help Center, you can search or browse help topics, frequently asked questions, and more.

 

Manage your subscription

Update your account information
Review charges associated with your Microsoft services, and view or update your account and billing information for these services.

Update your Windows Live ID profile information
Need to change your name or e-mail address, or reset your password? You can do all three (and more) at Windows Live Account summary.

Add a PC to your subscription or reinstall Windows Live OneCare
Already a Windows Live OneCare subscriber? Learn how to reinstall Windows Live OneCare on the same computer, install it on a new computer, or form a Circle of Protection on up to three PCs here.

You can manage and monitor the status of the other PCs in your OneCare Circle of Protection from a hub computer, and take high-priority actions. You cannot perform low-priority actions, such as remotely installing Microsoft Windows updates, from a hub computer.

Because a hub computer must be connected to the Internet to remain up to date and to monitor the other computers in your OneCare Circle, it is recommended that you only make a computer a hub computer if it is frequently connected to the Internet.

To make a PC your hub computer, follow these steps:

1. Open OneCare.
2. Click Manage Your OneCare Circle.
3. Click Make this PC a hub PC.
4. Enter the Windows Live ID that you used to install OneCare, and then click Sign in.

To perform a remote action from a hub computer, follow these steps:

1. Open OneCare.
2. Click Your OneCare Circle.
3. Examine the Actions to take notices for the computers that are listed as part of your OneCare Circle. Under the name of the PC that you want to perform an action on, in the Actions to take notice, click the appropriate button.

Renew your subscription
Don't let your subscription run out. You can renew your Windows Live OneCare subscription easily online.

Cancel your subscription
Cancel your Windows Live OneCare subscription by calling a OneCare support specialist. Click here to find your local phone number.