Customer Support Associate
About Us
OneCare Media is a high-growth, digital media company committed to bettering the health & wellness of our community. Our Sleep Solutions Team is dedicated to providing best-in-class online consultation, home sleep testing solutions, and affordable sleep apnea equipment.
About the Role
The Customer Service Representative will make and receive follow-up calls to and from medical equipment customers. You will make and receive calls from new or existing customers with a goal to provide new durable medical equipment, home sleep tests, and resupply of medical equipment products. Candidates must have experience providing customer service via phone and email, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to customers in a clear and concise manner and be able to navigate simple software programs.
Responsibilities
- Receives, and at times initiates, calls to/from customers requiring resupply of sleep therapy products and collects information needed to complete an order
- Provides patient education regarding usage of in-home equipment
- Update customer records in the system, including notes about interactions
- Understands the unique requirements of customers and provides appropriate direction into a daily work list and documents results of calls
- Discussing Home Sleep Test Devices and PAP Equipment
- Assisting customers with the sale or purchase of PAP Equipment
- Completes sales orders with accuracy and speed
Requirements
- High school education is required. Associates Degree and/or college coursework preferred
- Two to three years experience in the Sleep Health industry, specifically in durable medical equipment (DME) sales and/or customer service.
- Strong communication skills on the telephone
- Excellent written communication skills
- Ability to multi-task in a fast-paced environment
- Ability to work independently
Who We Are
- We play an important role in the health & wellness decisions of our audiences, and it’s a responsibility we don’t take lightly. We invest thoughtfully to provide the most expert-driven, audience-first experience
- We embody rapid, sustainable growth. Our team has quadrupled in the last year and we’re just scratching the surface of all we can accomplish. Run into a challenge or a new opportunity? Everyone on the team rolls up their sleeves and digs in
- We’re going to push you to ask big questions and find bold answers. Everyone has a seat at the table, regardless of their title or job description
- We believe that flexibility in how we do our best work is important. Our roles are typically on a hybrid model – create your schedule around what works best for you
- Spoiler alert: we love a good celebration! We enjoy what we do because of who we do it with, and take time to celebrate every win – whether ours or a teammate’s
OneCare is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants.
